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Whether you need help choosing the right patio set or have a question about your order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, and transit typically takes 5 to 8 business days. Larger items like pergolas and gazebos may require additional handling time.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your shipment in real time. If you have not received tracking details within 3 business days of placing your order, please contact our support team.
What is your return policy?
We offer 30-Day Returns on eligible items. If your patio furniture, fire pit, or pergola does not meet your expectations, please review our Return Policy page for full details on how to initiate a return and any applicable conditions.
Can I exchange an item for a different style or color?
We are happy to help arrange exchanges within our 30-Day Returns window. Simply reach out to us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right patio furniture set for my space?
Start by measuring your deck or patio area, including clearance for walkways and seating. Our product pages include detailed dimensions for every furniture set, and our support team can offer personalized suggestions based on your layout and style preferences.
Are your pergolas and gazebos designed to handle outdoor weather?
Our pergolas and gazebos are constructed with weather-resistant materials designed to withstand sun, rain, and seasonal changes. Each product listing includes specific material details and care recommendations to help you maintain your structure over time.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Fast Response
Our support team aims to answer every inquiry within 24 hours on business days.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
If your purchase is not the right fit for your backyard, our return process is simple and straightforward.
Free Continental Shipping
Owned and operated by Patio Nexus, we ship most orders free within the Continental U.S. (excludes AK/HI).
